1. Nature of Services

ALEX TRAVEL S.R.L provides international passenger transportation services, not physical goods. Refund eligibility depends on booking status, route, and timing.

2. Customer Cancellations

• Cancellations must be requested at least 24–48 hours before departure, depending on the route

• Late cancellations may not be eligible for a refund

• Administrative fees may apply

3. No-Show Policy

If a passenger fails to appear at the agreed pickup location and time, the booking will be considered a no-show, and no refund will be issued.

4. Company Cancellations

If a trip is canceled by ALEX TRAVEL S.R.L due to operational reasons:

• Customers may choose a full refund or

• Reschedule their journey at no additional cost

5. Delays and Force Majeure

Refunds are not issued for delays caused by:

• Traffic conditions

• Weather events

• Border controls

• Accidents

• Force majeure events

6. Refund Processing

Approved refunds are processed within 7–14 business days using the original payment method.