Privacy Policy

ALEX TRAVEL S.R.L (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

Privacy Policy of ALEX TRAVEL S.R.L

Personal Data We Collect

We may collect and process the following categories of personal data:

  • Full name

  • Phone number

  • Email address

  • Pickup and destination addresses

  • Travel dates and route information

  • Communication records

  • Technical data (IP address, browser type, device information)

We only collect data that is strictly necessary for service delivery and legal obligations.

Purpose of Data Processing

Your personal data is processed for the following purposes:

  • Booking and managing passenger transport services

  • Communicating travel details and updates

  • Customer support and complaint handling

  • Legal, accounting, and regulatory compliance

  • Improving service quality and website performance

Legal Basis for Processing

We process personal data based on:

  • Performance of a contract (transport service)

  • Legal obligations

  • Legitimate business interests

  • User consent (where applicable)

Data Storage and Security

We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

Personal data is stored only for as long as necessary to fulfill its purpose or comply with legal requirements.

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Data Sharing

We do not sell, rent, or trade personal data. Data may be shared only with:

  • Drivers and operational partners for service execution

  • Authorities when legally required

  • IT or hosting providers under strict confidentiality agreements

7. User Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests can be sent to service@alextravel.shop.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be published on this page.

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