Privacy Policy

ALEX TRAVEL S.R.L (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

Personal Data We Collect

We may collect and process the following categories of personal data:

Full name
Phone number
Email address
Pickup and destination addresses
Travel dates and route information
Communication records
Technical data (IP address, browser type, device information)

We only collect data that is strictly necessary for service delivery and legal obligations.

Purpose of Data Processing

Your personal data is processed for the following purposes:

Booking and managing passenger transport services
Communicating travel details and updates
Customer support and complaint handling
Legal, accounting, and regulatory compliance
Improving service quality and website performance

Legal Basis for Processing

We process personal data based on:

Performance of a contract (transport service)
Legal obligations
Legitimate business interests
User consent (where applicable)

Data Storage and Security

We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

Personal data is stored only for as long as necessary to fulfill its purpose or comply with legal requirements.

Data Sharing

We do not sell, rent, or trade personal data. Data may be shared only with:

Drivers and operational partners for service execution
Authorities when legally required
IT or hosting providers under strict confidentiality agreements

7. User Rights

Under GDPR, you have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time

Requests can be sent to service@alextravel.shop.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be published on this page.